FAQs
Do You Have Any Questions?
1. Where is Hopecare Hospital located?
We are located at Crystal Business Plaza, Ongata Rongai, Kenya.
2. What are your opening hours?
We are open Monday to Sunday, 24 hours a day, for both inpatient and emergency services. Outpatient services operate during normal business hours, but our emergency department is always available.
3. What services do you offer?
We provide a wide range of medical services including:
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General consultation & primary care
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Dental services (braces, root canals, implants, whitening, etc.)
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Laboratory diagnostics
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Pharmacy services
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Mother & Child health programs
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Ultrasound & imaging
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Specialist clinics (gynecology, pediatrics, dermatology, etc.)
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Inpatient & outpatient care
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Minor surgeries
Yes, we work with a variety of insurance providers. Please contact our reception or check with your insurer to confirm if your plan is accepted at Hopecare Hospital.
5. Do I need an appointment to see a doctor?
For general consultations, walk-ins are welcome. However, for specialist clinics and certain procedures, we recommend booking an appointment in advance to minimize waiting time.
6. Do you offer emergency services?
Yes, we have 24/7 emergency care for both adults and children, supported by experienced medical staff and modern diagnostic equipment.
7. What makes Hopecare Hospital different from other facilities?
We combine modern technology, experienced multidisciplinary teams, and a patient-first approach. Our focus is on affordable, accessible, and compassionate healthcare for the whole community.
8. Do you have maternity services?
Yes. We provide comprehensive prenatal, postnatal, and pediatric services in a warm, family-friendly environment, with skilled medical professionals ensuring the health of both mother and child.
9. How can I book an appointment?
You can book an appointment by:
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Calling our reception
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Visiting our facility in person
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Messaging us via our official WhatsApp or social media platform
10. Do you offer health check-up packages?
Yes, we offer customized medical check-up packages for individuals, families, and corporate clients. These can include laboratory tests, imaging, and specialist reviews.
11. Are your laboratory results confidential?
Absolutely. We uphold strict confidentiality and data protection standards for all patient records and laboratory results.
12. Can I get my medication directly from the hospital?
Yes, our in-house pharmacy stocks a wide range of approved medications to ensure you get the right treatment conveniently.